Terms of service
1. What is Hyper Tech?
Hyper Tech is a Denmark-based online tech store sourcing premium supplies from France, offering worldwide delivery including USA, Europe, and beyond.
2. Do I need to create an account to shop?
No, you can shop as a guest. However, creating an account allows faster checkout, order tracking, and access to exclusive deals.
3. Are the products original?
Yes, all our products are authentic, quality-tested, and sourced from trusted French suppliers.
4. What currencies do you accept?
We accept payments in EUR (€), USD ($), and other major currencies depending on your location.
5. Which payment methods are available?
We accept credit/debit cards, PayPal, and secure checkout gateways supported by Shopify.
6. Is my payment information safe?
Absolutely. We use SSL encryption and partner with secure third-party payment processors. We never store your card details.
7. How do I place an order?
Simply browse products, add to cart, and complete checkout. You’ll receive a confirmation email once the order is placed.
8. How can I cancel or change my order?
Orders can only be changed or canceled within 12 hours of purchase. After processing, changes are not guaranteed.
9. What are your shipping terms?
We ship from Denmark/France to worldwide markets. Shipping times:
France & Europe: 5–10 business days
USA: 7–14 business days
Worldwide: 10–18 business days
10. Do you offer free shipping?
Yes, free shipping is available on qualifying orders (e.g., €50+ in France & Europe).
11. Who is responsible for customs fees?
Customers are responsible for any applicable customs duties, taxes, or import fees in their country.
12. What is your return policy?
You may return eligible items within 14 days of delivery if they are unused and in original condition.
13. How do refunds work?
Refunds are processed to your original payment method within 5–10 business days after inspection of returned items.
14. Can I exchange items?
15. Are all products covered by warranty?
Many items include a standard manufacturer’s warranty. Warranty details vary by product.
16. Can Hyper Tech refuse service?
Yes, we reserve the right to refuse service or cancel orders if fraudulent or suspicious activity is detected.
17. What if the product I want is out of stock?
If an item is unavailable, we will notify you and either offer a refund, replacement, or notify you when it is restocked.
18. How do you handle user data?
We collect and use customer information according to our Privacy Policy, ensuring secure handling of personal data.
19. Can Hyper Tech change its policies?
Yes, we reserve the right to update, modify, or replace these Terms of Service at any time. Customers will be notified of major changes.
20. How can I contact Hyper Tech?
For any questions, reach us at:
📧 buysignalx@gmail.com